If you always think the way you always thought, you’ll always get what you always got (Michael Michalko:2006).
The first step to innovation is the ability to think beyond conventional paradigms using non-traditional (creative thinking). Creativity is an attitude, a lifestyle, a culture at work.
Improving my Business
kriːeɪˈtɪvɪti shake up
Strategy • Improvement • Innovation • Leadership
Purpose
How do I get my workforce to 1) be creative and 2) nurture innovation? Our kriːeɪˈtɪvɪti SHAKE UP prəʊɡram is the oracle. We understand that learning about creativity and knowing the design thinking model is not enough to foster true workplace creativity. Creativity is an attitude, a lifestyle, a culture at work.
We would like to see a workplace where its creative culture leads to actual innovation in the business functioning and ultimately result in capturing new untapped markets. This is only possible if the business is willing to put behind its conventional paradigms and allow a new business to emerge.
For a new business to emerge we should learn how to think differently and allow each person’s different ideas to be integrated and synthesised to make newbox connections.
To construct a NEW CREATIVE CULTURE, we would assist to transmute your current workplace expertise into CREATIVE EXPERTISE. Your CREATIVE EXPERTISE will allow you to:
- Divert existing problems into opportunities for innovation and growth.
- Rekindle productive workplace relationships.
- Infuse work enthusiasm and morale.
- Inspire divergent thinking and turning ideas into practice.
- Different strategic thinking.
Overall outcome
After completing the kriːeɪˈtɪvɪti SHAKE UP prəʊɡram, we expect learners to be able to Take advantage of CREATIVE EXPERTISE to construct a NEW CREATIVE CULTURE for INNOVATION.
The Shake-up
The shake up is delivered in four phases as follows:
- Vuka ufunde elearning (½ day): All learners to complete the eLearning and assessment before the kriːeɪˈtɪvɪti shake-up day.
- Perceptum adhibere (½ day): Foundation learning.
- The shake-up (1-day): Discovery learning, problem statements, divergent thinking, ideation techniques, creative brainstorming, etc.
- Strategy and innovation (1-day): Recap, reflect and implement strategies to achieve innovation.
Who must attend?
- Top management/Directors
- Senior management
- Group/Team leader
- Supervisors
- Section heads
- Project managers
- Junior managers
Implement Customer-centric Strategies
Strategy • Improvement • Innovation • Leadership
Purpose
Becoming a genuine customer centric business is easier said than done. A top-down approach is called for where all managers get actively involved in manging and continuously improving the customer service function. This is a critical skills programme for all levels of management.
Without customers, we do not have a business, and without a business, there is no reason for any company to employ staff. This is why it is critical we focus all our efforts on delivering products and services that consistently meet all customer expectations.
Overall outcome
The overall performance outcome is to implement a customer centric culture with the understanding that everyone has a role to play in creating exceptional customer experiences.
The experience
A practical workshop where you will:
- develop an overall customer-centric strategy, while thinking like an engineer,
- design and implement continuous improvement strategies, and
- learn to conduct customer service coaching (optional).
Who must attend?
- Top management/Directors
- Senior management
- Group/Team leader
- Supervisors
- Section heads
- Project managers
- Junior managers
Becoming a High Performing Productive Team
Strategy • Improvement • Innovation • Leadership
Purpose
When team productivity increases, you should enjoy lowering operational costs, maximising the use of all of the company’s human and physical resources, higher levels of staff motivation/satisfaction, and a positive customer experience.
This group experience gives team members and their leaders the opportunity to open up and align their focus on team results..
Overall outcome
To establish a productive, high performing team that consistently meet internal and external customer’s expectations.
The experience
A four-day group development journey over a period of at least one month (1 session/week).
Who must attend?
- Under-performing workplace teams that have lost their focus and need to re-align themselves to increase their output.
- Workplace teams that are newly established and need a strong foundation as a starting point.
- Workplace teams that are challenged with change.
- Workplace teams that have to improve their processes and procedures.
- Workplace teams that are stuck in storming.
It was extremely professional, most enjoyable, Kobus. He captured our attention. Of all the courses that I have attended (which has been many) Kobus’s course was the most gratifying and exceptional.
Kobus, as always, is one of the best facilitators I have ever had. He always unlocks thoughts and processes what I would want to implement but shows in the course the way to do it.
To change the perception, initiate change in your own department. To implement the changes, you would like to see in your own departments. Be customer centric, aligned with the bank’s brand and strategy.
Gave us the opportunity to look at ourselves in the mirror as leaders and find ways to improve our leadership qualities and customer service management.
Training Games
Purpose
Every business has customers! Customers are important because they invest money in our business and indirectly, pay your salary! When representing your business, you become the business when dealing with the customer. If you have experienced bad service, you refer to the company as a bad service provider. You have the responsibility to ensure that your business name is highly respected through the way you deal with your customers to gain their loyalty. Having a high level of understanding of people and building good relationships are the key to success.
Overall outcome
Creating exceptional customer experiences.
The game
Learn, play and apply the principles and processes of exceptional service delivery.
Have you ever shouted for more at 5 o’clock after a whole day of learning? This is the effect the Fabulous Customer Service Game has on our learners!!!
Purpose
Do you need more sales, right now?
Selling should be a natural response when servicing the customer. It must become an integral part of how we do business. Selling is good business, it’s smart, and is undeniably the future of your organisation. If salespeople can talk less and listen more, their persuasive powers will increase considerably.
Overall outcome
Close deals by focussing all sales efforts on matching your products and services to the real needs and buying motives of your clients.
The game
Learn, play and apply the principles and processes of FABulous Sales.
Alternative learning at its best. No boring lectures on what to do.
Application, application, application!!!
Sales reality in the training room.